Frequently Asked Questions

Everything you need to know about shopping with Neilsen Tools.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing. All Neilsen Tools apparel is crafted from organic cotton and recycled synthetic blends to ensure a lower environmental footprint.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

Orders move quickly through our warehouse, but we can make changes within 60 minutes of placement. Please contact our support team immediately for assistance.